Shipping/Policies

PLEASE MAKE SURE TO READ THIS PAGE.

SHIPPING AND POLICIES FOR EACH VENDOR.

Shipping

With a significant increase in shipping charges last year, here at WakaWai we are still trying to keep them to a minimum. We find them to be VERY competitive for this market. If we can get them any cheaper, you will be the first to see the savings. We offer the following shipping options on the gear represented. Shipping prices are for the lower 48 states. Alaska, Hawaii and any International interests MUST contact WakaWai for information before making purchases. All prices are in USD, per item, and taxes are included.

IF YOU ARE BUYING MULTIPLE ITEMS FROM THE SAME VENDOR (EXCEPT BOATS), WE CAN COMBINE SHIPPING AND SAVE YOU SOME MONEY. PLEASE CONTACT US BEFORE CHECKING OUT, EITHER BY EMAIL OR PHONE: 828/658-1318. THANKS.

Bliss-Stick

YRC Freight

Forward Air

Email for quote

Cottonmouth

USPS Priority

1.95 per nose plug

Nookie

USPS Priority

$8.95 or $11.00 per item depending on garment

Shred Ready

UPS Ground

$12 per helmet

SkirtworkS

UPS Ground

$11 per skirt
$4.95 per acces.

WakaWai

USPS Priority Mail

$4.95 per shirt

YOLO Board

UPS Ground

$185 per board

WakaWai Payment Methods

When purchasing products on this site, you may do so by adding the item to your shopping cart. Please double check the quantities wanted before checking out. We accept Mastercard, Visa, Discover, Debit Cards and American Express through PayPal for online orders.

WakaWai Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, and billing address is used solely to bill the customer for their order.

Bliss-Stick NZ Warranty

The Bliss-Stick NZ warranty period for a factory grade kayak is ONE year from the date purchased, unconditional on any parts or moldings manufactured by the company that are damaged during the course of fair paddling and general wear and tear. In the rare case of a broken shell, Bliss-Stick NZ may require proof of the damage and circumstances. After this initial period, customers may be required to pay a minimal fee for replacement parts and shipping, but can be assured that every effort will be made to keep them a faithful and satisfied Bliss-Stick customer forever.

You have their word on it!

All warranty issues for the United States will be dealt directly with New Zealand. In the unfortunate event that one needs to be addressed, please be prepared to have the following when a warranty issues arises.

1) Original Proof of Purchase.

2) High Res Photos of the Problem with the Kayak.

3) A Incident Report of How the Problem Occurred.

4) Serial Number of the Kayak.

Please send the above information to Coke Sage.

If New Zealand agrees to warranty the boat, New Zealand is responsible for the replacement, not WakaWai.

Here are the official New Zealand HQ contact information in case you have any questions for them. Also the email listed above will work as well.

Contact: Bliss-Stick Designs LTD.

Address: RD 2

City: Taihape

Country: New Zealand

Phone: +64 6 388 1445

SkirtworkS Warranty

All SkirtworkS skirts are fully guaranteed for 3 years to the original owner against defect, material and craftsmanship. If they find one of their skirts to be defective they will repair or replace the product at their own discretion.

SkirworkS is not responsible for normal wear and tear, alterations, modifications, or improper use of this product.

USER RESPONSIBILITY: Check all gear before entering water! Be sure skirt is properly attached to kayak. Practice wet exit before using a new skirt.

SkirtworkS Shipping Policy

Custom built to the boat specified one at a time. Assuring you the highest quality.

You will not be left out of the process.

SkirtworkS Return Policy

Please contact SkirtworkS at 301-746-5666 for an authorization number.

Send the clean dry item to:
SkirtworkS LLC
977 New Gravel Hill Road
Friendsville, MD 21531

•Please put the assigned authorization number on OUTSIDE of box.
•Include a detailed note describing your problem and your preferred solution.
•Please include a return address so that we can UPS your item back to you.
•Please include a day time phone number in case we need to contact you.

SkirtworkS Repairs Policy

SkirtworkS will repair there skirts due to normal wear and tear. They will make every effort to turnaround skirt repairs in one week.

It's better to have your skirt repaired sooner than later!

Send the clean, dry item to:

SkirtworkS LLC
977 New Gravel Hill Road
Friendsville, MD 21531

•Please put the assigned authorization number on OUTSIDE of box.
•Include a detailed note describing your problem and your preferred solution.
•Please include a return address so that we can UPS your item back to you.
•Please include a day time phone number in case we need to contact you.

Once they receive the item, they will inspect it and contact you with repair recommendations and cost. Payment is due prior to shipping.

Shred Ready Limited Warranty

Shred Ready warranties its products for all manufacturing and material defects from a period one-year from the date of purchase for the original purchaser. This warranty does not include damage incurred through the normal use of our product. Proof of purchase required.

Shred Ready Helmet Replacement Program

If your helmet's function is compromised due to normal use or an impact you can replace your helmet at the manufacturing cost plus shipping. Proof of purchase requried.

Shred Ready's Shipping Policy

Usually ships 1-2 business days after placing order if helmet is in stock. In the unfortunate event of being out of stock, you will be notified.

Nookie Warranty...

We want you to buy with total confidence that you can enjoy trouble free use for the lifetime of this product. Please read and retain all the information supplied with these products, and use and care for it according to the instructions supplied...

They offer a conditional lifetime warranty on everything they make against faulty materials or manufacture. If you buy one of their products and it ever turns out to be a faulty, they will deal with it as follows:

If the product is less than a year old (from date of original purchase) and you can produce the original receipt, they, at their discretion either replace it or repair the fault to be as it should have been, free of charge. If it is older (you still need the receipt), they will make a reasonable repair free of charge. If you don't have the receipt or if the product is not faulty, but is worn out or damaged by any means, they will make a reasonable repair and charge a nominal fee.

Postage is not free- it is your responsibility to pay for the cost of shipping the products to them, and if it is more than a year old, they will ask you to pay for the shipping both ways.

Their decision is final as to what constitutes "faulty" and what is "wear and tear", "misuse" or "poor storage", but they are determined to be reasonable and to give the benefit of the doubt when possible.

It is important that you understand that the longevity of the product is affected by many things. Heavy use can wear out even a top quality product in a matter of months.

They design water sports equipment with the intention that a normal recreational user will get a minimum of several seasons of use from it. But the manner of use and of storage can shorten this time. In particular, latex seals are so fragile that they cannot have any expectation of their lifetime. They can fail at any time and they regret that they are not able to replace them free of charge unless they appear to have failed because of a visible fault in molding.

Whatever the cause, you can expect that if anything goes wrong with your equipment they will be doing everything they can to get you back on the water.

SEND CLEAN, DRY ITEMS TO:

Nookie, unit 1, Delaware Road, Gunnislake

Cornwall PL18 9AR GB

Tel +44 (0) 1822 832 333

Fax +44 (0) 1822 832 123

SIMPLE. POWERFUL. DOMINANT.