Once you decide to purchase, we get a little information from you and start the process on getting you, your kayak. We will have up to date availability on make, model and color choice to provide you with the best selection. We offer several payment options such as secure online checkout through WakaWai's website, Visa, Mastercard, Money Orders, Bank Checks and Cash. Once payment is received, we will confirm your order through email and provide you the tracking number and the shipping terminal the boat is destined to.

After receiving the tracking number from us, you can log on to one of shippers websites and see exactly where the parcel is in travel. The appropriate website will be provided, whether it is Forward Air or YRC Freight. Simply enter the tracking number provided to you and your trace of the kayak will be provided. This will give you an idea when to expect your delivery at the terminal.  This can allow you to make arrangements to go to the terminal to pick up the boat.  If you cannot make it to the terminal the day of delivery, you should call the terminal and let them know your schedule.

PLEASE NOTE:  FOR DELIVERY TO A BUSINESS OR RESIDENTIAL ADDRESS, THE SHIPPING COMPANY ADD $55. 

After completing the ordering and purchase of your kayak we will use every means possible to have the delivery to you in 5 working days. Sometimes sooner or later depending on where you are in ths States. If you are unsure of your area, please see the shipping map on the Shipping/Policies page. We hope you enjoy paddling your new kayak and get as much satisfaction from it as we have had assisting you in your choice. Our goal here at WakaWai, is to make we provide the best customer service!

While you are still at the shipping terminal, please check the package over for any obvious signs of damage from the delivery company. If you are happy, you can thank them.

Pre-cautionary only ......If on the other hand you do notice obvious signs of damage to the kayak, DO NOT leave the terminal, have them take the boat back and DO NOT accept the delivery, contact WakaWai customer service urgently so we can get a replacement on its way.

Canadian Shipments: They are welcomed! PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER. That way all the necessary paperwork, shipping cost and information is in order for a speedy process. Please contact WakaWai's customer service for further information.